Business Hours

Hours

Standard hours are weekdays during Australian business time excluding public holidays in NSW. Messages outside hours are queued for the next working day unless marked urgent in the subject line.

• WeekdaysPrimary response window.
• HolidaysNSW calendar observed.
• UrgentCall after form submit for registry dates.

Standard Hours

Day	Availability
Monday	9:00 AM – 5:30 PM
Tuesday	9:00 AM – 5:30 PM
Wednesday	9:00 AM – 5:30 PM
Thursday	9:00 AM – 5:30 PM
Friday	9:00 AM – 5:30 PM
Saturday	Closed
Sunday	Closed

Times are Australian Eastern Standard Time (AEST) or Australian Eastern Daylight Time (AEDT) when daylight saving applies in NSW.

Public Holidays

The office is closed on New South Wales public holidays and any additional days announced by email for maintenance or safety. Matters with government deadlines falling on holidays remain client responsibilities; plan lodgements accordingly.

Response Expectations

Email enquiries received during business hours typically receive initial acknowledgement within two business days unless volume or complexity requires longer assessment. Urgent statutory deadlines should be flagged in subject lines. We do not monitor email continuously outside hours.

After-Hours Emergencies

We do not provide emergency legal or regulatory crisis services. Clients facing immediate legal process should contact qualified legal counsel. For fire or medical emergencies on site, use building evacuation procedures and emergency services numbers.

Daylight Saving

New South Wales observes daylight saving typically October–April. International callers should confirm current offset against their local time. Meeting invites issued by our office reference Australian Eastern Time explicitly.

Planned Closures

End-of-year closures or training days, if any, will be announced by email to active clients and noted by email when feasible. Plan lodgements to avoid sole reliance on our availability during announced closures.

International Time Zones

Principals in China, Singapore, or US time zones should convert carefully when scheduling. We confirm meeting times in writing with explicit Australian Eastern Time notation to avoid missed appointments.

Public Holiday Enquiries

Messages received on holidays are queued for the next business day unless a pre-arranged urgent matter applies with documented contact instructions.

Email Monitoring

Emails sent Friday afternoon may be acknowledged the following Monday unless marked urgent with a disclosed regulatory deadline. Attachments exceeding typical size limits should use agreed file transfer methods identified in scope letters.

Observed Public Holidays (Indicative)

New Year’s Day, Australia Day, Good Friday, Easter Monday, Anzac Day, King’s Birthday, Labour Day, Christmas Day, and Boxing Day are commonly observed in NSW; exact dates vary annually. Confirm closure notices before visiting.

Scheduling Meetings

Proposed times should fall within standard hours unless a special appointment is confirmed in writing. We confirm Australian Eastern Time explicitly in invites. Video meetings for offshore principals are scheduled the same way; connection details are sent after confirmation.

Holiday Planning for Compliance

Clients should lodge ASIC changes before holiday closures when deadlines approach. Our office closure does not extend statutory periods. Calendar reminders issued during engagements note key annual statement windows—maintain them locally even when our office is closed.

After-Hours Messages

Email received outside hours is queued. Non-urgent matters are addressed on return. If your message concerns an imminent statutory date, mark the subject accordingly and telephone when the office reopens if you lack written confirmation of receipt.