Last updated: May 2026 · Applies to zihao.com.au and consulting services operated by ZIHAO PTY LTD (ABN-registered proprietary company, Australia).
Privacy
How ZIHAO PTY LTD collects, uses, stores, and discloses personal information under Australian privacy law. Read this before sending identity documents or employee records.
- ControllerZIHAO PTY LTD, Burwood NSW.
- PurposeConsulting delivery and billing.
- RightsAccess and correction requests welcomed.
1. Who We Are
The entity responsible for personal information is ZIHAO PTY LTD, with principal place of business at Level 5, 11-15 Deane Street, Burwood NSW 2134, Australia. Enquiries about privacy may be directed to enquiry@zihao.com.au or telephone (02) 8378 6630 during business hours listed on Business Hours.
2. Scope
This policy applies to:
- Visitors to our website and users of online enquiry features;
- Prospective and current clients, directors, shareholders, employees of client organisations, and authorised representatives;
- Suppliers and professional advisers interacting with our office;
- Individuals whose mail or correspondence is handled under registered office or administrative arrangements where applicable.
Separate terms may apply to third-party websites linked from our site. We do not control their privacy practices.
3. Information We Collect
3.1 Information you provide
We may collect names, business contact details, position titles, entity names, correspondence, documents required for consulting scope (e.g., identification for KYC processes, corporate registers, HR records supplied by clients), and messages submitted through Enquiry Form or email.
3.2 Information collected automatically
Our website hosting may log IP address, browser type, pages visited, and timestamps for security and service operation. We do not use personal information for unrelated behavioural advertising.
3.3 Sensitive information
We generally do not require sensitive information (e.g., health data) unless a specific matter makes it necessary and you consent or another lawful basis applies. Government identifier numbers may be collected where required for corporate or KYC processes with your knowledge.
4. Purposes of Collection and Use
We use personal information to:
- Respond to enquiries and assess whether to accept instructions;
- Deliver consulting services described on our Services pages;
- Coordinate lodgements and compliance activities with registries and advisers you engage;
- Manage registered office or mail handling agreements if applicable;
- Issue invoices, maintain financial records, and meet taxation obligations;
- Comply with law, court orders, and lawful requests from regulators;
- Maintain website security and prevent misuse.
We do not sell personal information. We do not use personal information for unrelated direct marketing without consent where consent is required.
5. Disclosure
We may disclose information to:
- ASIC and other government agencies when lodgements or notifications are authorised by you;
- Professional advisers (lawyers, tax agents, auditors) where necessary for your matter and permitted by scope;
- IT and hosting providers under confidentiality obligations;
- Building management or courier services for deliveries tied to your instructions;
- Law enforcement or regulators when required by law.
Some recipients may be located overseas if you engage in cross-border matters; we take reasonable steps to inform you when offshore disclosure is likely and to address APP 8 requirements where applicable.
6. Storage and Security
Information is held in secure office systems, access-controlled devices, and reputable hosting environments. No method of transmission is completely secure; we encourage use of agreed channels for sensitive documents. Retention periods follow legal requirements and internal schedules—corporate records may be retained for years as required by law and risk management.
7. Access, Correction, and Complaints
You may request access to personal information we hold about you, subject to exceptions under the Privacy Act. Correction requests should be directed to enquiry@zihao.com.au with sufficient detail to locate records. If you believe we have breached the APPs, contact us first. You may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if not satisfied with our response.
8. Cookies and Website Forms
Essential site operation may use minimal cookies or local storage. After you submit an enquiry, we respond using the contact details you provide. Do not send identity document images until we confirm a secure channel.
9. Children
Our services target business clients. The site is not directed to children under 16. We do not knowingly collect their information.
10. Changes
We may update this policy to reflect legal or operational changes. The “Last updated” date will change accordingly. Material changes may be communicated by email to active clients where appropriate.
11. Related Documents
Website use is governed by Terms of Service. Service delivery is governed by engagement letters and scope documents, which prevail over general website text for contracted matters.
Data Minimisation
We collect information adequate for the stated purpose and retain it only as long as necessary for engagements, law, and risk management. Periodic reviews remove data no longer required, subject to legal hold obligations.