Contact Us

Reach ZIHAO

Telephone (02) 8378 6630, email enquiry@zihao.com.au, or the enquiry form. We reply on Australian business days; urgent registry deadlines warrant a call after you email.

• Phone(02) 8378 6630
• Emailenquiry@zihao.com.au
• FormStructured fields for faster triage.

Primary Channels

Method	Detail
Telephone	(02) 8378 6630
Email	enquiry@zihao.com.au
Post	Level 5, 11-15 Deane Street, Burwood NSW 2134, Australia
Website	zihao.com.au

Child Pages

• Contact Details — consolidated particulars.
• Business Hours — availability and holiday notes.
• Enquiry Form — structured message submission.

Information to Include in Enquiries

Provide entity name (if any), director names, industry, timeline, and service lines believed relevant. Attach no unsolicited sensitive identity bundles until we confirm secure transfer methods. We respond with fit assessment or requests for clarification—not automated quotes without context.

Emergency and Urgent Matters

We do not provide emergency legal services. Statutory deadlines should be disclosed immediately in subject lines. We triage based on disclosed dates but cannot accelerate government processing.

Anti-Spam and Solicitation

Unsolicited sales pitches sent to our general email may be filtered without response. Genuine commercial enquiries include identifiable contact persons and matter context. Media requests should state publication and deadline.

Accessibility of Communication

Clients requiring relay services or written-only communication should state preferences during intake. We accommodate reasonable communication needs within office capabilities.

Translation and Interpreters

Clients may bring interpreters to meetings at their expense. We confirm understanding of obligations before proceeding with authorisations. Interpreter presence does not shift liability for approvals you sign.

Quality of Enquiry Information

Clear subject lines and entity names reduce response time. Vague requests without industry or timeline context may receive a request for clarification before scheduling discovery.

Procurement and Tenders

Government tender portals are not monitored daily. Tender invitations should be emailed with closing dates and mandatory briefing attendance requirements. We assess capacity before committing to formal responses.

Recording of Calls

Telephone calls may be noted in matter files for accuracy. Notify us if you object to note-taking for your matter.

Enquiry Categories We Routinely Handle

• First-time Australian proprietary company establishment and compliance calendars.
• Changes to directors, addresses, or share structure requiring ASIC coordination.
• HR policy framing before initial hires in NSW-focused operations.
• Policy briefings for inbound operators unfamiliar with Australian consumer and privacy norms.
• Cross-border sequencing for import/export-linked businesses entering Australia.
• Registered office suitability and mail handling questions for eligible entities.

Response Standards

We aim to acknowledge substantive enquiries within two business days during normal hours. Complex matters may require additional time for fit assessment. Providing entity name, industry, timeline, and service line reduces back-and-forth. Urgent ASIC deadlines should be stated in the subject line and followed by telephone if the date is imminent.

What We Do Not Handle via General Contact

Litigation, union disputes, detailed tax return preparation, customs clearance acting as broker, and immigration applications are outside our consulting lines unless separately referred to qualified providers.