Contact Details

Direct channels

Reach ZIHAO PTY LTD at (02) 8378 6630, enquiry@zihao.com.au, Level 5, 11-15 Deane Street, Burwood NSW 2134, Australia. Web: zihao.com.au.

• CallsBusiness hours Australia.
• EmailNo unsolicited attachments with ID scans.
• Webzihao.com.au during business hours.

Entity and Location

Legal name: ZIHAO PTY LTD
Address: Level 5, 11-15 Deane Street, Burwood NSW 2134, Australia
Established: 2021

Electronic Contact

Email: enquiry@zihao.com.au
Telephone: (02) 8378 6630
Website: zihao.com.au

Calling from Outside Australia

International callers should use their carrier’s international dialling format for Australian numbers. Speak clearly and state your name, company, and matter reference if one was issued. Voicemail may be available; leave callback details and time zone. Email remains preferable for attaching non-sensitive scope summaries.

Postal and Courier

Address mail as shown above with attention to the client matter reference when active. Couriers require contact name and mobile number. See Address & Level 5 for delivery nuance.

Authorised Enquiries

We accept instructions from directors, authorised officers, and representatives documented in engagement letters. Verify authority before sharing corporate data. We may request board resolutions or powers of attorney for unusual transactions.

Privacy

Personal information provided through contact channels is handled under the Privacy Policy. Do not send full identity document images via unsecured channels until we confirm method.

Change Notifications

Update us promptly if your email domain, authorised representatives, or billing contacts change. Outdated contacts cause lodgement delays and missed compliance notices. ASIC changes of detail remain your responsibility even when we maintain calendars.

Records of Correspondence

We file email threads by matter reference. Clients should use consistent subject lines including entity name and matter ID we issue. Telephone discussions of material points are summarised in email confirmations when decisions affect scope or timing.

Billing Contacts

Accounts payable queries should reference invoice numbers. Separate billing email addresses may be registered during engagement. GST invoices follow Australian requirements as advised by your tax agent.

Duplicate Addresses Online

Third-party directories sometimes publish outdated phone numbers or suite levels. If you find conflicting details, email us so we can clarify our current particulars.

Facsimile and Messaging Apps

We do not list fax numbers. Business communication should use email or telephone. Informal messaging apps are not default channels unless explicitly agreed for a matter and security assessed.

Authority and Representation

Instructions affecting corporate records should come from directors or persons documented in engagement letters. We may request board minutes or written authority before lodging changes. Third parties claiming to represent a client without documentation will not receive confidential information.

Preferred Communication Format

Email creates an auditable thread for commercial matters. Telephone suits clarification and deadline triage. Post is appropriate for originals when required. Combine channels thoughtfully: after a call, email a summary of decisions to avoid ambiguity.

Website and Domain

Official website: zihao.com.au. Verify domain spelling to avoid phishing imitation. We do not request passwords or payment card details by unsolicited email.